The Truth (taken from my official report)

Dear Mr R*****,

I would like to inform regarding the P****** road show activities at 10P******’s Service Center and Branches. This activity is to observe and gather information on service center procedure and judgement on warranty claim part replacement. In addition, it is hope that this activity will reduce “no trouble found”(NTF) cases in future. Besides T*-**** Battery Industry(QC and Marketing Team), this activity participated by Continental Instrument (Meter), GKN Driveline (drive shaft) and PermintexIndustries (wire). P******’s representative includes Mr. A***** (QAWarranty) and Mr. S***** (QA Vehicle) from P****** Manufacturing Sdn.Bhd., as well as Mr. A**** and Mr. N**** from P****** Sales Sdn. Bhd.

We find a lot of inappropriate practice that contributes to NTF cases during 10 days of observation. These includes:

1. No standard operating procedure in charging batteries, all are based on assumption and past experiences.
2. Service center will simply change battery when customers ask for it. No battery checking procedure.
3. Improper battery storage practice.
4. Inappropriate battery charging machine
5. Acid density does not up to the required standard.
6. Inappropriate battery checking device.

A meeting with P****** will be organized in near future to solve thisissue. Thank you.


(Guys, they dont even know how to maintain car batteries. How can you expect them to service your car.)